
State Farm® Insurance Agent Adam Rutz
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ryan Bowen
April 1, 2025
"Was shopping around for motorcycle insurance and gave Adam Rutz state farm a call, they did amazing! Within 10 minutes I had a quote that was the best I had found. Eva did a fantastic job of getting my policy together and bundled my car with the motorcycle for less than what I was paying for car insurance alone. She held my policy together until I got the bike and answered on the first call, and had my policy active before I left the lot. If I could give them 10 stars I would."
"Hey Ryan, thank you so much for taking the time to leave our office a review. I'm so glad that Eva could help you out. She is a tremendous part of our team and we are thrilled to have you join our customer family at our office. Welcome to Adam Rutz State Farm!"
Michaela Pansey
March 31, 2025
"We were desperately needing new car insurance, and I was dreading starting the process of car insurance hunting. Eva made this such an easy process! She took the time to explain everything and gave us so many quotes. We were really able to create the package that fit our family."
"Thanks a ton for leaving us a 5-Star Review, Michaela! We're so glad that Eva was able to help you out, and want to welcome you to our Agency. Never hesitate to reach out if you need anything whatsoever. Have a great day!"
Aaron Budde
March 31, 2025
"5 stars! Highly recommended for your insurance needs."
"Thanks for the 5-Star Review, Aaron! Much appreciated!"
Sean Terres
March 31, 2025
"Knowledgeable and professional team, much appreciated!"
"Thanks so much for taking the time to leave our office a 5-Star Review!"
don christophersen
March 6, 2025
"Warning!! Disappointed is an understatement! In June 2024 I paid a 6 month policy for my son’s 2022 tundra for $1500. I then renewed policy for my son and I for $1900 on Nov 15. On December 6 I received a bill adding $4462 to the policy and telling me they were going to cancel my policy if I didn't pay it by January 15... I immediately called Adams office to cancel this policy. I spoke to Carlos, he reassured me that this it was a mistake and he would fix the issue. A week went by and I didn’t hear from them. I spoke to Carlos again and he said he was still working on it. A week later, I then spoke to Adam and he said he would look into it as well. I followed up in the beginning of January and Adam informed me there was nothing he could do and rattled off a bunch of BS on State Farm policies. Of course I’m not paying $6500 for six month policy. So the policy was canceled and I signed up with progressive at $1600 for 6 months.. same coverage!! Now they refuse to pay me back saying the $1900 saying went towards 2 months of coverage!?!! I called to cancel immediately! The incompetence of this office has me chasing my money! Do not trust them with your Insurance needs! If this is not resolved I will be contacting Floridas insurance department and filing a complaint."
"Dear Don, Thank you for taking the time to share your concerns. We truly value all feedback and always strive to provide clear, transparent service. To address your concerns: • In January 2024, you started your policy with two vehicles: a BMW (Vehicle A), which you were assigned to, and an Infiniti (Vehicle B), which your son was assigned to. • In May 2024, a third vehicle, a truck (Vehicle C) was added, with you still assigned to Vehicle A and your son to Vehicle B. • In August 2024, Vehicle B was removed from the policy, leaving your son unassigned to a vehicle. As a result, the corporate assignment system automatically reassigned your son, a youthful operator, to Vehicle C (the truck), which increased the premium of the policy due to his age and risk factors. It appears this was done in a correct manner if Vehicle C (the truck) is the vehicle that he drives on a regular basis as well. Additionally, in July 2024, we offered you discounts, including a multi-line bundle and Drive Safe & Save, which could have reduced your premium by approximately $5,100 annually on the three vehicles that you had insured at that time. Our records indicate you declined these opportunities. The next month is when you cancelled the insurance policy for Vehicle B. We understand insurance costs can be frustrating, and we genuinely tried to resolve the situation with professionalism. Our office remains happy to discuss this further and help in any way we can. Thank you again for your time and for being part of our valued customer community. Sincerely, Adam Rutz State Farm"
Robert Kirkwood
January 31, 2025
"Adam was absolutely awesome ! Very friendly and professional, highly recommend. My Sarasota & Manatee county businesses will forever be insuring with him! Thanks again Adam."
"Thanks a ton for the 5-Star Review, Robert! We are so happy to serve the insurance needs for your business!"
Mary Nguyen
January 11, 2025
"Adam was helpful, and the transaction was effortless."
"Thank you so much for the 5-Star Review, Jhona! We are so grateful for your business and glad it was seamless for you to switch. "
Kristin Mendez
November 4, 2024
"Adam rutz has been mine & my fiancé’s insurance agent for awhile now. We both go through him & he’s the best!! Very nice professional guy & will definitely work with you, I must say that. I’ve been with State Farm for years now & will never switch. Thank you Adam!! :)"
"Thank you for the review, Kristin! We are so grateful to have you as a customer at our office!"
Martin Jimenez (Marty)
September 29, 2024
"Very pretty store, nice and cozy inside! Love a pet friendly store."
"Hi Marty, we have no records indicating that you have ever held policies at our State Farm agency, nor do we have any records of you bringing your pets by our office. You may be thinking of a different State Farm agency here in Lakeland. Have a great day! Adam Rutz—State Farm Agent— Lakeland, FL"
Caleb Exantus
September 28, 2024
"Great customer service. It wasn’t a sale, it was more of an evaluation to see what’s best for my family and I."
"Caleb, thanks a lot for taking the time to leave us a 5-Star Review. We appreciate your business and always being available to the Exantus family! Adam Rutz— State Farm Agent— Lakeland, FL"
Christy M
September 19, 2024
"I called just before closing hours and Adam returned my call within 5 minutes of leaving a message. He was extremely helpful and answered all my questions. We have been with State Farm for years. Our previous agent retired and Adam became our new agent. This was the first time I needed to speak to him and he was very helpful and personable. I will not hesitate to call again if needed, because I feel confident that he will be ready to help."
"Christy, thank you for the wonderful review. It was great working with you, and we appreciate your long time business with State Farm. My team and I are here for anything you and your family need, so don’t hesitate to reach out. Thanks again! Adam Rutz - State Farm Agent - Lakeland, FL"
Heather Towner
September 19, 2024
"Adam has been our insurance agent for about 3 years and it was nothing but a good experience. If you’re in Florida and missing that midwestern “Nice” then he’s your guy. 10/10 recommend."
"Thanks a ton Heather! Its an honor to have you as a customer of ours since the beginning!"
Kiara Johnson
September 18, 2024
"Adam is professional and is always there to answer any question you may have!"
"Thank you so much Kiara! We appreciate you being with us since the very beginning of our Agency!"
Michael Hess
August 22, 2024
"Adam has been our State Farm rep for nearly a year now and he has always hit the mark on customer service, support, and partnership. He is efficient, reliable, and always works to ensure that we are getting the best coverage for the best price without cutting any corners along the way. Highly recommend!"
"Thanks a ton for the review, Michael! We appreciate the Hess family so much!"
Michael swails
July 30, 2024
"Let me just start by saying Adam is an absolute game changer! I had recently been experiencing problems with making policy changes with State Farm as a whole, and I brought my concerns to Adam and he helped fix the issue. If it wasn’t for his ownership and support during the process this issue would have made State Farm an insurance company I would never consider. Thank you again Adam."
"Thank you so much for your feedback, Michael! We stand by our customer service no matter what. We will always be a call away for anything you need if you ever want to revisit things. All the best to you and your family!"
Ericka Miller
July 25, 2024
"Adam is always so great to work with! He always makes himself available and has a high sense of urgency which are both super important in my opinion. He always makes everything very clearly and I trust him to help me make the best decisions for me and my family."
"Thanks so much for your review, Ericka! We’re always a call or text away any time you guys need us!"
Debbie Schubert
July 16, 2024
"Love this agent. Great service"
"Thanks for taking the time to leave us a review, Debbie. I appreciate you so much, have a great rest of the week!"
Cathy Waters
July 10, 2024
"Adam was so very helpful with all my questions for all of our needs. Highly recommended him!!"
"Thanks so much, Ms. Cathy! We’re always here for the Waters family. Have a great weekend and thank you for the review! "
Michael Simms
July 9, 2024
"It's not often that you call someone in the service industry and get someone knowledgeable , friendly, and helpful. Adam Ruiz is all that and more. I really appreciate him. Now, can he be cloned to medical services, hotel chains, and banks?"
"Thanks a ton, Mr. Simms! So thankful to have you guys as a customer at our office. Have a great weekend!"
Lorrie Teschner
June 21, 2024
"Adam and his office are awesome. They have given me the best service by far."
"Thank you so much for the review, Lorrie! We appreciate you so much. "
Jana Perry
May 8, 2024
"Highly recommend! Adam was personable, professional, and attended to all my needs and then some. I am happy to be a member if the State Farm family."
"Thank you for your 5-Star Review, Jana!"
Monica Roberts
April 11, 2024
"I was referred to mr Adam Rutz from my other State Farm agent, Mr Rutz us such a pleasant person to speak to, he realky uplifts my spirit, knowing he will be there whenever i need him ,thank you very much Mr, Rutz"
"Thanks so much for the 5-Star Rating, Monica! It’s an honor to be your Insurance Agent "
Jennifer R
March 14, 2024
"Adam has been awesome, he’s always very professional and gets back to me quickly with the information I need. I would highly recommend working with him if you are looking for an agent."
"Thank you so much Jennifer! We pride ourselves on fast customer service. "
Cesar Coletti
February 26, 2024
"Great State Farm agent with excellent service! Jared Kelner provided exceptional assistance at the insurance office. His dedication to customer satisfaction and attention to detail truly stood out. I highly recommend Jared for all your insurance needs!"
Heather Marie
February 22, 2024
"Very thorough and made the process easy. Made sure I knew all my options and was so kind and helpful"
"Thanks for the 5-Star Review Heather!"