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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Martin Jimenez (Marty)

Martin Jimenez (Marty)

September 29, 2024

4  out of  5
rating by Martin Jimenez (Marty)
"Very pretty store, nice and cozy inside! Love a pet friendly store."
We responded:
"Hi Marty, we have no records indicating that you have ever held policies at our State Farm agency, nor do we have any records of you bringing your pets by our office. You may be thinking of a different State Farm agency here in Lakeland. Have a great day! Adam Rutz—State Farm Agent— Lakeland, FL"
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Caleb Exantus

September 28, 2024

5  out of  5
rating by Caleb Exantus
"Great customer service. It wasn’t a sale, it was more of an evaluation to see what’s best for my family and I."
We responded:
"Caleb, thanks a lot for taking the time to leave us a 5-Star Review. We appreciate your business and always being available to the Exantus family! Adam Rutz— State Farm Agent— Lakeland, FL"
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Christy M

September 19, 2024

5  out of  5
rating by Christy M
"I called just before closing hours and Adam returned my call within 5 minutes of leaving a message. He was extremely helpful and answered all my questions. We have been with State Farm for years. Our previous agent retired and Adam became our new agent. This was the first time I needed to speak to him and he was very helpful and personable. I will not hesitate to call again if needed, because I feel confident that he will be ready to help."
We responded:
"Christy, thank you for the wonderful review. It was great working with you, and we appreciate your long time business with State Farm. My team and I are here for anything you and your family need, so don’t hesitate to reach out. Thanks again! Adam Rutz - State Farm Agent - Lakeland, FL"
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Heather Towner

September 19, 2024

5  out of  5
rating by Heather Towner
"Adam has been our insurance agent for about 3 years and it was nothing but a good experience. If you’re in Florida and missing that midwestern “Nice” then he’s your guy. 10/10 recommend."
We responded:
"Thanks a ton Heather! Its an honor to have you as a customer of ours since the beginning!"
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Kiara Johnson

September 18, 2024

5  out of  5
rating by Kiara Johnson
"Adam is professional and is always there to answer any question you may have!"
We responded:
"Thank you so much Kiara! We appreciate you being with us since the very beginning of our Agency!"
Profile photo of Michael Hess

Michael Hess

August 22, 2024

5  out of  5
rating by Michael Hess
"Adam has been our State Farm rep for nearly a year now and he has always hit the mark on customer service, support, and partnership. He is efficient, reliable, and always works to ensure that we are getting the best coverage for the best price without cutting any corners along the way. Highly recommend!"
We responded:
"Thanks a ton for the review, Michael! We appreciate the Hess family so much!"
Profile photo of Michael swails

Michael swails

July 30, 2024

5  out of  5
rating by Michael swails
"Let me just start by saying Adam is an absolute game changer! I had recently been experiencing problems with making policy changes with State Farm as a whole, and I brought my concerns to Adam and he helped fix the issue. If it wasn’t for his ownership and support during the process this issue would have made State Farm an insurance company I would never consider. Thank you again Adam."
We responded:
"Thank you so much for your feedback, Michael! We stand by our customer service no matter what. We will always be a call away for anything you need if you ever want to revisit things. All the best to you and your family!"
Profile photo of Ericka Miller

Ericka Miller

July 25, 2024

5  out of  5
rating by Ericka Miller
"Adam is always so great to work with! He always makes himself available and has a high sense of urgency which are both super important in my opinion. He always makes everything very clearly and I trust him to help me make the best decisions for me and my family."
We responded:
"Thanks so much for your review, Ericka! We’re always a call or text away any time you guys need us!"
Profile photo of Debbie Schubert

Debbie Schubert

July 16, 2024

5  out of  5
rating by Debbie Schubert
"Love this agent. Great service"
We responded:
"Thanks for taking the time to leave us a review, Debbie. I appreciate you so much, have a great rest of the week!"
Profile photo of Cathy Waters

Cathy Waters

July 10, 2024

5  out of  5
rating by Cathy Waters
"Adam was so very helpful with all my questions for all of our needs. Highly recommended him!!"
We responded:
"Thanks so much, Ms. Cathy! We’re always here for the Waters family. Have a great weekend and thank you for the review! "
Profile photo of Michael Simms

Michael Simms

July 9, 2024

5  out of  5
rating by Michael Simms
"It's not often that you call someone in the service industry and get someone knowledgeable , friendly, and helpful. Adam Ruiz is all that and more. I really appreciate him. Now, can he be cloned to medical services, hotel chains, and banks?"
We responded:
"Thanks a ton, Mr. Simms! So thankful to have you guys as a customer at our office. Have a great weekend!"
Profile photo of Lorrie Teschner

Lorrie Teschner

June 21, 2024

5  out of  5
rating by Lorrie Teschner
"Adam and his office are awesome. They have given me the best service by far."
We responded:
"Thank you so much for the review, Lorrie! We appreciate you so much. "
Profile photo of Jana Perry

Jana Perry

May 8, 2024

5  out of  5
rating by Jana Perry
"Highly recommend! Adam was personable, professional, and attended to all my needs and then some. I am happy to be a member if the State Farm family."
We responded:
"Thank you for your 5-Star Review, Jana!"
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Monica Roberts

April 11, 2024

5  out of  5
rating by Monica Roberts
"I was referred to mr Adam Rutz from my other State Farm agent, Mr Rutz us such a pleasant person to speak to, he realky uplifts my spirit, knowing he will be there whenever i need him ,thank you very much Mr, Rutz"
We responded:
"Thanks so much for the 5-Star Rating, Monica! It’s an honor to be your Insurance Agent "
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Jennifer R

March 14, 2024

5  out of  5
rating by Jennifer R
"Adam has been awesome, he’s always very professional and gets back to me quickly with the information I need. I would highly recommend working with him if you are looking for an agent."
We responded:
"Thank you so much Jennifer! We pride ourselves on fast customer service. "
Profile photo of Cesar Coletti

Cesar Coletti

February 26, 2024

5  out of  5
rating by Cesar Coletti
"Great State Farm agent with excellent service! Jared Kelner provided exceptional assistance at the insurance office. His dedication to customer satisfaction and attention to detail truly stood out. I highly recommend Jared for all your insurance needs!"
Profile photo of Heather Marie

Heather Marie

February 22, 2024

5  out of  5
rating by Heather Marie
"Very thorough and made the process easy. Made sure I knew all my options and was so kind and helpful"
We responded:
"Thanks for the 5-Star Review Heather!"
Profile photo of Rhonda Warnick

Rhonda Warnick

February 13, 2024

5  out of  5
rating by Rhonda Warnick
"Kevin and his team always have your best interest at heart. Without hesitating I will continue to encourage others to give him a call for any of their insurance needs. God bless!"
We responded:
"Thanks so much Rhonda, we appreciate you taking the time to leave us a review!"
Profile photo of Zach Peavey

Zach Peavey

February 9, 2024

5  out of  5
rating by Zach Peavey
"If you are looking for a team that genuinely cares about taking care of their customers, look no further. Adam Rutz and his team are incredibly knowledgeable in Auto, Home, and Life insurance."
We responded:
"Thanks a ton for the review, Zach! It’s great knowing our customers who move to Alabama can count on an Agency like yours as well! "
Profile photo of Rachel Storms

Rachel Storms

February 2, 2024

5  out of  5
rating by Rachel Storms
"Jared was extremely helpful in getting us set up with our new auto insurance policy!"
We responded:
"Thanks for the review Rachel!"
Profile photo of Ivan Lee

Ivan Lee

January 30, 2024

5  out of  5
rating by Ivan Lee
"Saved me hundreds, Jared was great especially if you live in Florida"
We responded:
"Thanks for taking time to leave us feedback, Ivan! "
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No Boy

January 18, 2024

5  out of  5
rating by No Boy
"We have had State Farm for 49 years..."
We responded:
"Thank you so much for being a loyal customer to State Farm. We appreciate your business!"
Profile photo of Rachel

Rachel

December 27, 2023

5  out of  5
rating by Rachel
"I spoke with Jared and he was able to quickly help me with new auto insurance bundled with renter's insurance. It was $300 less than my previous company. It was easy and I appreciate how thorough he was in comparing different options for me. Thank you!"
We responded:
"Thanks for the 5-Star Review, Rachel!"
Profile photo of Kathryn Treadway

Kathryn Treadway

November 16, 2023

5  out of  5
rating by Kathryn Treadway
"Jared was so helpful and patient in providing me my auto insurance."
We responded:
"Thank you so much for leaving our office a review, Kathryn!"
Profile photo of Kathleen Legan

Kathleen Legan

October 31, 2023

5  out of  5
rating by Kathleen Legan
"Adam: is a great asset to your company. Very professional and well prepared snd so enthusiastic about life. So glad I switched."
We responded:
"Thank you so much Kathy! We appreciate the review and are so glad we were able to help you with an easy switch over to State Farm!"